This page contains answers to frequently asked questions about our website, and the CA State Guard Card process. Please review this page to see if it answers any questions you may have:

• Will the course work on my SmartPhone?  Our courses are designed to work on all devices. It works on Windows PCs, Macintosh Computers, iPads, Android Tablets, iPhones, and most Android Phones  With our system, you start on one device and then continue on another device at a later time. It allows you to work at your own pace, with the flexibility to use any device from any location, as long as you have Internet access.

• Do I have to take the entire course all at once?  When taking a course, you can log in and log out as many times as you want. The course keeps track of where you are. Because the courses are online, they are convenient, and you can sign-up and take courses any time of day or night, 24x7. 

• How long does it take to get my Guard Card? Once you have completed all three steps, the BSIS receives your application, reviews your background based on the fingerprint search, verifies your Training certificate information, and approves your application. According to the BSIS the process takes 8 weeks, however, about 60-70% of the time, it takes 1-2 weeks, and some people actually get it as fast as 4 days. In some cases, for a very few people, it can actually take longer than 60 days. Any time your application takes longer than 6 weeks, we recommend that you contact the BSIS directly at 800-952-5210 ext 3 to inquire.
  
  Note when the BSIS clears you, they put your guard card information into their database and it can be seen online on the CA State registration website using the license search feature (). Once your name shows online, you can print the online information page and use it as a temporary guard card. After that, it takes about 10 days to receive the actual guard card in the mail.

• How does the course system work?  Our online training system is set up with each course as a set of pages. Each course has a final exam at the end. Each page presents either text and images or a short movie clip. At the end of most pages there is a short quiz. The quizzes are made up of a few questions about the page text or the presented video. The quizzes are all multiple-choice or true-false. If you miss any questions on a quiz, you simply have to take over the missed question(s) as many times as needed to get the correct answer. Once you get all questions correct, you can move on to the next section in the course.
  Passing the Class: At the end of each course is a final exam. The final exam is a subset of the page quiz questions that you already answered. The final questions are also multiple-choice and true-false questions. It works the same way where if you miss any questions, you can retake only the missed questions until you get all the questions correct. You do not have to repeat any questions that you got correct, but you have to get every question correct before you can pass the course. 

• What if I have a criminal background? Having a felony or misdemeanor conviction does not automatically disqualify someone from getting a Guard Card. The BSIS considers your circumstances and "evidence of rehabilitation", and treats every individual on a case by case basis. It is very important to be truthful on your State application. Only a major conviction will automatically disqualify you from being issued a guard card. The BSIS takes into account what the crime was, how long ago it was and many other factors when reviewing a potential guard's background. Also know that if you receive a letter of denial of you guard card from the BSIS, you have the right to appeal that denial decision up to 3 times with no additional fees paid. The instructions and important timelines for appeal come with the denial letter.

• What do I do after I finish the Guard Card Course?   Once you finish both Part A online, and Part B, in-person, the full 2-Part 8-Hour Power to Arrest and Appropriate Use of Force course, you have completed Step 1 of 3. With our system, you can print your training certificates out right when you complete a course, and you can always log back in and access your certificates from any computer any time afterward. Most of our 3rd party Part B providers also provide a certificate right at the end of the class. Some of the locations email the certificates a few days after the class. Once the training is completed, or during the Part B class, you need to complete step 2 by submitting your Online Security Guard Application to the CA State Bureau of Security and Investigative Services (BSIS). The state charges a $60 fee to submit the guard card application.

• How do I get started? Go to the TwoProtect Training Institute home page, and click the More Information for the Power to Arrest Part A (SC-101a) button. On the next page, you need to select a location for the Part B class, before purchasing Part A. Once you complete the purchase, there will be a link to start your course(s). Once you complete the Power to Arrest Part A online, the Part A proof of completion document will have the signup and contact information for Part B. For all other courses and course packages, you can order them directly from either the Home Page or the Courses page.

• What do I do with my other training certificates after I finish a course?  For all other continuing education (CE) certificates, other than the initial 8-hour Guard Card Course, you are required to print your certificates out and give them to your employer. You do not need to send them to the BSIS as the BSIS only collects the initial Power to Arrest certificate. The security employers are required to keep all of the CE course training certificates for all of their employees on file at all times.

Is it better to take all 40 Hours before I start working?  It is only required for you to take the initial 8-hour Guard Card Course (Power to Arrest and Appropriate Use of Foprce) before you can start working. However, all guards still need to take the other 32-hours of CE training within the first 6 months of getting their guard card. With 16 hours of it required to be done within the first 30 days and the second 16 hours to be done within 6 months. Security guard employers are more likely to hire someone with all 40-hours completed than they are someone with only the first 8-hours completed.

That's why we provide the 32-hours to all customers that purchase the Power to Arrest, at a discounted price. If you did not receive an email with the discounted price link or promotion code, please call to request a discount code or link for the 32-hours. discounted course packages for 40-hours.